Topklasse Discussion Board  
Home Forum Legal/Privacy Media/Picture Gallery Websites and Links Technical

Go Back   Topklasse Discussion Board > ADVENTURE AND TRAVEL > SNIPPETS, ODDITIES AND TRAVEL

SNIPPETS, ODDITIES AND TRAVEL Share your holiday and travel experiences here - whether it be to another town or to another country, or unusual items of interest.

Reply
 
Thread Tools Search this Thread Display Modes
  #1  
Old 10th January 2019, 06:28 PM
BenzBoy BenzBoy is offline
Noble
 
Join Date: Feb 2008
Location: Sydney - Centre of Civilisation
Posts: 6,680
Default A strange phone call ...

This afternoon I received a strange phone call - strange in that obviously someone has listened and cares. M-B Asia Pacific phoned me a s long time customer to ask if it was true that I had rejected buying a new M-B SUV because it has only run flat tyres. The rep was very interested in my logic and when I explained that a run flat would leave me stranded in Parkes or even just the other side of the Blue Mountains he agreed it was an issue and advised that the factory in Germany was simply no listening to them in Australia. He conceded that rural sale has failed since the introduction of run flats and then asked what alternative brands I was considering.
Strange - maybe someone in Australia is listening …..even if not in Germany.
Regards,
Brian
__________________
Real men drive a 6 speed manual.
Reply With Quote
  #2  
Old 10th January 2019, 07:40 PM
motec 6.9's Avatar
motec 6.9 motec 6.9 is offline
Prodigal Son
 
Join Date: Jan 2009
Location: Cantberra
Posts: 6,323
Default Re: A strange phone call ...

Interesting very interesting. In a very Freudian way.
__________________
Research more post less.
Memnoch #1873 6.9 255.6 RWHP
The Kommando believed only 1 in Oz
Reply With Quote
  #3  
Old 10th January 2019, 08:22 PM
c107's Avatar
c107 c107 is offline
Aristocrat
 
Join Date: Jul 2013
Location: Sydney
Posts: 1,582
Default Re: A strange phone call ...

Quote:
Originally Posted by BenzBoy View Post
This afternoon I received a strange phone call - strange in that obviously someone has listened and cares. M-B Asia Pacific phoned me a s long time customer to ask if it was true that I had rejected buying a new M-B SUV because it has only run flat tyres. The rep was very interested in my logic and when I explained that a run flat would leave me stranded in Parkes or even just the other side of the Blue Mountains he agreed it was an issue and advised that the factory in Germany was simply no listening to them in Australia. He conceded that rural sale has failed since the introduction of run flats and then asked what alternative brands I was considering.
Strange - maybe someone in Australia is listening …..even if not in Germany.
Regards,
Brian
That is actually pretty good they are ringing you on this. You would have thought this would be a pretty easy thing to fix though, just specify the option code. I can't imagine they can be selling cars in markets like africa if they can't offer it so surely its a matter of Mercedes Australia specifying the cars that way?

Now all they need to do is listen to buyers of their ridiculously priced spare parts in Australia.
__________________
Bryce
http://www.classicjalopy.com
Reply With Quote
  #4  
Old 10th January 2019, 09:16 PM
BenzBoy BenzBoy is offline
Noble
 
Join Date: Feb 2008
Location: Sydney - Centre of Civilisation
Posts: 6,680
Default Re: A strange phone call ...

Quote:
Originally Posted by c107 View Post
That is actually pretty good they are ringing you on this. You would have thought this would be a pretty easy thing to fix though, just specify the option code. I can't imagine they can be selling cars in markets like africa if they can't offer it so surely its a matter of Mercedes Australia specifying the cars that way?

Now all they need to do is listen to buyers of their ridiculously priced spare parts in Australia.
The current GLE SUV has no space for a spare wheel - somewhat strange since it shares its platform with the Jeep Grand Cherokee.
GLEs probably don't sell well in Africa; maybe the G Wagen and the X do?
Anyway, it will be the markets in the PRC and UAE that really matter.
Regards,
Brian
__________________
Real men drive a 6 speed manual.
Reply With Quote
  #5  
Old 11th January 2019, 10:08 AM
Helmet Helmet is offline
Aristocrat
 
Join Date: Oct 2011
Location: Sydney
Posts: 1,148
Default Re: A strange phone call ...

Quote:
Originally Posted by BenzBoy View Post
The current GLE SUV has no space for a spare wheel - somewhat strange since it shares its platform with the Jeep Grand Cherokee.
GLEs probably don't sell well in Africa; maybe the G Wagen and the X do?
Anyway, it will be the markets in the PRC and UAE that really matter.
Regards,
Brian
The W166 GLE has a spare wheel, albeit a space saver.
Reply With Quote
  #6  
Old 11th January 2019, 10:46 AM
c107's Avatar
c107 c107 is offline
Aristocrat
 
Join Date: Jul 2013
Location: Sydney
Posts: 1,582
Default Re: A strange phone call ...

Quote:
Originally Posted by Helmet View Post
The W166 GLE has a spare wheel, albeit a space saver.
I understand we are getting a W167 later this year. I wonder what it will have with regard to a spare. I am assuming it is no longer sharing with a Jeep model.
__________________
Bryce
http://www.classicjalopy.com
Reply With Quote
  #7  
Old 11th January 2019, 01:19 PM
BenzBoy BenzBoy is offline
Noble
 
Join Date: Feb 2008
Location: Sydney - Centre of Civilisation
Posts: 6,680
Default Re: A strange phone call ...

Quote:
Originally Posted by Helmet View Post
The W166 GLE has a spare wheel, albeit a space saver.
Quite correct. The GLE350 does have a space-saver but the new GLE coming in May does not. It has run flat tyres usable up to 80KPH for 100 kilometres.
Now imagine this; I'm at Parks at a dog show and leave there just on dark to drive home. A puncture would leave me stranded for days - and with hungry dogs gnawing at my ankles....
How frequent is a puncture? I had 3 in 2018 so the Jeep Grand Cherokee with Kevlar reinforced tyre walls is starting to make sense.
Regards,
Brian
Ps: If you own a first series Goodwood Phantom (2003 - 2016) you can't even buy tyres anymore. R-R Motorcars has a solution and will sell you a new and different wheel and tyre combination for $20,000.
Regards,
Brian
__________________
Real men drive a 6 speed manual.
Reply With Quote
  #8  
Old 11th January 2019, 02:45 PM
motec 6.9's Avatar
motec 6.9 motec 6.9 is offline
Prodigal Son
 
Join Date: Jan 2009
Location: Cantberra
Posts: 6,323
Default Re: A strange phone call ...

Cant buy tyres sounds like owning a 6.9 .
__________________
Research more post less.
Memnoch #1873 6.9 255.6 RWHP
The Kommando believed only 1 in Oz
Reply With Quote
  #9  
Old 11th January 2019, 07:46 PM
c107's Avatar
c107 c107 is offline
Aristocrat
 
Join Date: Jul 2013
Location: Sydney
Posts: 1,582
Default Re: A strange phone call ...

Quote:
Originally Posted by BenzBoy View Post
Ps: If you own a first series Goodwood Phantom (2003 - 2016) you can't even buy tyres anymore. R-R Motorcars has a solution and will sell you a new and different wheel and tyre combination for $20,000.
Regards,
Brian
I don't know if anyone from here watches Hoovies Garage on youtube, but he purchased one of these and then had to get a new set of wheels to get tyres. I think he purchased used wheels from another RR rather than the new option...

https://www.youtube.com/channel/UCdE...kx_4PnMZ10MVFA
__________________
Bryce
http://www.classicjalopy.com
Reply With Quote
  #10  
Old 15th January 2019, 09:18 PM
Patrick_R's Avatar
Patrick_R Patrick_R is offline
Connoisseur
 
Join Date: Jan 2019
Location: Claremont Meadows
Posts: 571
Default Re: A strange phone call ...

Gents,
I may be able to shed a bit of light as to why the fatherland is not listening to our distress calls.

I work for a very large OEM truck manufacturer who is based in Sweden.

The possible reason they are not listening (or willing to change the build spec) is that every single item that is engineered, approved, tested & locked in during the many years of planning a new product is more than likely unique to the model in planning.

Tyres are especially important in modern times as they are detrimental to some of the very complex and important safety packages in cars and trucks.
Mercedes Benz being one of the OEM’s at the forefront of safety would rate tyres amongst the most important things in their new vehicles.
Of course, ride handing and NVH are also attributed to tyres as well as being directly related to the vehicles suite of safety items.

Once all these engineering gates are closed, the supplier will then be given a forecast of the number of vehicles the OEM will build, and lock the supplier into a contract.
Sometimes this is for years, or sometimes it will only be for a matter of months or production units of the designed part.

Thus the tyre supplier noted here, will have them over a barrel so to speak, as they have designed something, it has been approved and accepted by the OEM, and SOP (Start Of Production) occurs.

So if an alteration to the build spec was to happen will be very hard to begin a chain of events to alter or remove the contract, let alone begin the engineering design work and approval of a possible replacement part.

The “phone call” to Brian may have been generated by complaints or in Brian’s case a “lost sale”

The salesman would have been building a case of all issues relating to the run flat tyres to submit to the product or engineering division for them to review.

I do know any OEM will listen IF there are sufficient numbers with valid cases submitted by each country affected.

However none of the above can explain the dumb reason why Rolls-Royce do not provide tyres for the Phantom VII
Reply With Quote
  #11  
Old 22nd January 2019, 06:49 PM
-bb- -bb- is offline
Connoisseur
 
Join Date: Feb 2008
Location: Newcastle
Posts: 583
Default Re: A strange phone call ...

Run flat tyres and no spare are a contributing reason we bought a Volvo XC60 over a GLC or an X5. Similar to Brian, we do lots of country KM and having a good old non hi-tech non-run flat tyres, and a spare tyre in the back, is comforting.
Reply With Quote
  #12  
Old 22nd January 2019, 07:11 PM
Patrick_R's Avatar
Patrick_R Patrick_R is offline
Connoisseur
 
Join Date: Jan 2019
Location: Claremont Meadows
Posts: 571
Default Re: A strange phone call ...

Fully agree bb
Reply With Quote
Reply

Thread Tools Search this Thread
Search this Thread:

Advanced Search
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

Similar Threads
Thread Thread Starter Forum Replies Last Post
Strange car Des MERCEDES W107 22 27th September 2008 09:32 AM
What do we call that? Michel TALKING TORQUE 2 1st May 2008 05:23 PM
WHAT do you call these wheels? B13 TRADING POST/EBAY LISTINGS 6 19th March 2008 04:07 PM


All times are GMT +10. The time now is 10:57 AM.


Powered by vBulletin® Version 3.8.10
Copyright ©2000 - 2019, vBulletin Solutions, Inc.
Copyright Topklasse 2017